How Can I Customize My Chatbots?

By Praveen Singh on July 22, 2021

Customizing the bot’s personality is an important part while building a chatbot. 

As the bot will directly converse with your users, its personality and tone should resonate with your brand messaging and the expectations of your target audience. 

Customize your chatbot

Customizing the bot creates a deeper understanding of the end objective, and how the bot will communicate through a choice of language, tone, and style. It makes your bot more authentic for the users to believe in. The main areas are:

  • Branding – You can set the core messaging of your brand into the bot persona to engage customers in a personalized manner. Give a unique name to deliver a humanized experience to the customers.
  • Messaging – Set up warm welcome greetings to start a great flow of conversations. You can guide your visitors about the product and services with a well-framed message.  

Learn how to give your chatbot a personality.

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