Chatbot Intent Sample & Training

Intent Sample

Intent refers to the user’s intention. It is the chatbot jargon for the motive of a given chatbot user. It is the intention behind each message that the chatbot receives. The intent is all about what the user wants to get out of the interaction.

For example, when a user says, ‘I need new shoes.’ The intent behind the message is to browse the latest shoes on offer.

An intent-based chatbot, then, is a bot that works by detecting this user intent. So, instead of relying on specific input, the chatbot can identify the meaning the message is trying to convey and then offer a relevant, tailored response.

How does it work?

Intent Sample is the next step of Bot Builder. Here you can create new nodes of creating intent sample.

• You have to enter sample queries having the same meaning that covers customer intention while interacting with the bot.
• When you enter the sample queries, a list is created that is used by the bot to handle customer service conversations.

 

 

Once you add all the intent samples a list of nodes is created. The chatbot uses the list to recognize the intent of the users and offer the relevant products or services, they are looking for.

Chatbot Training

Chatbot training allows users to export bot training data in bulk in excel format. The users can edit the training data in the excel file and import it back in order to update existing bot training data.